Please understand that we create, package,label & ship all products ourselves and it is not a quick process. Quality takes time and we want to give you all the best.
ALL ORDERS ARE SHIPPED ON WEDNESDAYS OR SATURDAYS.
Once orders are shipped from LADY FLOWER LLC we are no longer responsible for any DAMAGED, LOST OR STOLEN PACKAGES, please be sure to contact USPS to file a claim so that an investigation can begin on their behalf.
ALL SALES ARE FINAL. THERE IS A NO REFUND POLICY. NO EXCHANGE POLICY.
When placing an order, please double check to make sure your address is correct.
If you order any of our products, keep track with the tracking number provided via email, we also encourage you to have your orders shipped to a trustworthy address or your work address.
WE ARE NOT responsible for any melted products. YOU are responsible for reshipping of replaced product. THERE IS NO EXCHANGE OR SWITCH OUT OF PRODUCTS ONCE AN ORDER IS PLACED, ALL ORDERS ARE FINAL.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Domestic orders are shipped via USPS Priority Mail, and you will be supplied with a tracking number. Large items are packaged in sturdy boxes and small items are packaged in padded envelopes. Orders will be sent to the buyer's address.
- Priority Mail delivers in 1-3 business days
- Priority Mail Express delivers in 7 days a week
- First-Class Mail delivers in 3 business days or less.
International orders are shipped via USPS First Class Mail, and you will be supplied with a tracking number. We are not responsible for lost or stolen items and will not be able to issue any refund for such items. Please Refer to the Mail carrier with your tracking information for more assistance on locating your product(s).
- Priority mail international delivers in 6-10 or 7-15 business days